CasablancaExpert.com is a subscription website.
Your registration at CasablancaExpert.com is a registration for a recurring membership or subscription that provides you with 24/7 access to the largest collection of tips & tutorials about the Casablanca line of digital video editors. You are signing up and agreeing to a recurring membership fee (either monthly or annual - every 12 months).
What if I want to cancel my membership and receive a refund?
For all Casablanca Expert membership (subscriptions) we are happy to honor a refund of your total fees - you simply must request a refund within 30 days of your original purchase date by contacting us at email@example.com and definitively requesting the full refund.
For the Annual (12-month) Membership we will NOT provide refunds after 30 days from the date of original purchase. On the 31st day, all payments are non-refundable.
For the Monthly membership we will cancel your recurring charge (if the next month is charged due to systematic billing, you will also be refunded that month's membership fees).
Does my course membership expire?
Your access to the resources at CasablancaExpert.com only expires if your credit card on file becomes invalid, or if you inform us you no longer with to receive access to the Members-only resources. We will then adjust your membership to cease at the end of the current membership period.
What if I have a question regarding the course content?
If you have a question regarding the course content, inside of your membership you are welcome to post your questions and comments directly under the article or tutorial video you are viewing. Once you have submitted your question or comment, our admin is notified and Chet has a chance to personally view your questions and comments and respond appropriately.
Please Note: When posting your question or comment, please make certain you are referring to any specific content in an article or a specific time marker in a video (that way, we can be sure to accurately answer your question).
What if one of the training videos is not working (stops playing, won’t load, etc.)?
First and foremost, we apologize for the inconvenience. Our videos are hosted within the Kajabi platform, a high-quality learning platform. But, every once in awhile, a “glitch” will occur.
We first suggest refreshing the page to see if the video will now play. If the problem persists, please contact us at Chet@CasablancaExpert.com. When contacting them, please include the page URL and the specific video that is not working. We will prioritize the problem and reply to you within 24 hours, if not sooner.
When contacting us, please include the page URL (website address) and the specific video that is not working. W will prioritize the problem and reply to you promptly.
How do I change or update my billing information?
If you need to change or update your billing information, please contact u.com.
If that is not working, or you are getting the WRONG resource link, we simply made a mistake. Please contact our Support Team at firstname.lastname@example.org and include the details. We will address the issue immediately.
Where do I access my FB Video Ads bonuses inside my membership?
You can find the bonuses beneath the course modules!
Contact Chet regarding Casablanca Expert Customer Support
If you would like to directly contact Chet Davis regarding support for your membership/subscription to CasablancaExpert.com, please submit your email to Chet@CasablancaExpert.com
He will be more than happy to answer your questions, assist you with your membership and help to resolve any issues you might be having.
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